How can I pay my bill?
Payments may be made in person or through the USPS mail service. We accept cash or check when making payments in our office. When paying bill in our office please bring complete bill.
Is there a penalty for late payments?
Yes, our office charges a 15% penalty on any late payments.
** failure to receive bill does not relieve responsibility for payment.
What will happen if I do not pay my sewer bill?
All unpaid sewer bills plus penalties and applicable charges will be certified to the property taxes for collections.
If my tenant does not pay sewer bill who is responsible for payment?
The property owner is responsible for all unpaid sewer charges and fees.
I filled a swimming pool, can I receive a credit towards my sewer bill?
Yes, a one-time per year credit can be given when filling a swimming pool. This credit is only available to metered customers who are current on their accounts
I experienced a water leak. Can I receive a credit towards my sewer bill?
A request for leak adustment can be made by submitting a signed leak adustment form(link). In order to receive leak adjustment, repairs must be made at the time of request. (Metered customers only)
How is my bill calculated?
Aqua Ohio Customers:
Sewer Bills are based upon water usage. Meter readings are provided by Aqua Ohio Water Company.
Well Water Customers:
Billed at a flat rate per home on a bi-monthly basis. Rates are established by the Marion County Board of Commissioners and the Marion County Sanitary Engineer.
Why am I charged a minimum charge for sewer if there is no usage?
A minimum chage is billed because the sewer service is available to the property for use at any time.
How do I transfer my sewer service if I am moving?
Please call our office at 740-223-4130 or send an email email@example.com
How is my sewer bill handled when I move during a billing cycle?
All charges should be pro-rated